Privacy Policy
Introduction
The Dharmawangsa Jakarta ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our services, including our website, mobile applications, and on-site operations.
Information We Collect
We may collect the following types of personal information from you:
- Personal Information: Name, contact information (email address, phone number), date of birth, gender, nationality, passport number, and other information you provide when making reservations, inquiries, or participating in our services.
- Payment Information: Credit card information, billing address, and other payment details.
- Special Categories of Personal Data: Information about your health, religious beliefs, or other sensitive data, if you choose to provide it (e.g., dietary restrictions, accessibility needs).
- Location Information: Your location information, if you enable location services on your device.
- Device Information: Information about your device, such as your IP address, browser type, operating system, and device identifiers.
- Usage Data: Information about your interactions with our Services, such as your browsing history, search queries, and preferences.
How We Collect Information
We collect information through various methods, including:
- Directly from You: When you provide information through our website, mobile applications, or by contacting our customer service.
- Automatically: Through the use of cookies, web beacons, and other tracking technologies.
- On-Site: When you check-in, use our facilities, or interact with our staff.
How We Use Your Information
We may use your personal information for the following purposes:
- Providing Services: To fulfill your requests, process reservations, and provide you with the services you have requested.
- Improving Our Services: To analyze usage patterns, improve our website and mobile applications, and enhance your experience.
- Marketing and Promotions: To send you marketing communications, promotions, and newsletters, if you have opted in to receive them.
- Compliance with Legal Obligations: To comply with applicable laws and regulations.
- Security Purposes: To protect our guests, staff, and property.
Sharing Your Information
We may share your personal information with the following parties:
- Service Providers: We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, reservation systems, and marketing agencies.
- Legal Authorities: We may disclose your information to law enforcement or other government authorities if required by law or to protect our rights.
- Affiliated Companies: We may share your information with our affiliated companies for legitimate business purposes.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no security system is completely impenetrable.
Your Rights
You may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict the processing of your information. You may also have the right to object to the processing of your information for certain purposes and the right to data portability.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at marketing@the-dharmawangsa.com.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website.
